Who do I contact with questions regarding warranty, returns or complaints?

Please fill in the contact form at https://www.recaro-childsafety.com/service/contact.html or send an email to recaro@avova-childcare.com.


How can I contact the other business units of RECARO?

Questions regarding RECARO aircraft seats


RECARO Aircraft Seating GmbH & Co. KG

Daimlerstraße 21

74523 Schwäbisch Hall



Phone: +49 791 503-7000

Fax: +49 791 503-7163

E-mail: info@recaro-as.com


Questions regarding RECARO gaming seats


RECARO Gaming GmbH & Co. KG

Schloßstraße 70

70176 Stuttgart



Phone: +49 711 504 376 44

E-mail: info@recaro-eg.com


Questions regarding RECARO car and motorsport seats


RECARO Automotive

Stuttgarter Straße 73

73230 Kirchheim unter Teck



Phone: +49 7021 9350-00

Fax: +49 7021 9353-39

E-mail: info@recaro-automotive.com


Questions regarding RECARO commercial vehicle seats


RECARO Automotive

Technisches Zentrum

Hertelsbrunnenring 2

67657 Kaiserslautern



Phone: +49 631 418-2222

Fax: +49 631 418-1999

E-mail: cv.service@recaro-automotive.com


Questions regarding the RECARO brand, the RECARO Group and the RECARO Holding


RECARO Holding GmbH

Jahnstraße 1

70597 Stuttgart



Phone: +49 711 25277-0

Fax: +49 711 25277-231

E-mail: info@recaro.com

Where can I buy RECARO fan articles/merchandise items/products?

We are happy that you are interested in our RECARO merchandise.
We are working on an official Fanshop where you can order them directly so keep an eye out on our website for details of when this is live.

General questions

My product is broken, but out of warranty. What are my options about reparing the product?

The warranty in Europe covers the product for 2 years from the purchase date except for products for which the commercial guarantee has been extended. If the product is not covered by warranty, unfortunately we can't proceed with the replacement of the product.
We are currently working to introduce an international technical repairing service as soon as possible.

Where can I find the manufacturing date on my product?

All RECARO products which were produced since October 2019 have a traceability sticker where the manufacturing date is indicated. All produced products before October 2019 have a bar code with the serial number on it. In this case, contact our CRM team at recaro@avova-childcare.com if you need to know the manufacturing date.

I lost my manual, where can I find it online?

Please find all our manuals for the current and previous collections here: https://www.recaro-childsafety.com/service/manuals-videos.html
If it's not on the list, please contact our CRM team by filling out the contact form at https://www.recaro-childsafety.com/service/contact.html or send an email to recaro@avova-childcare.com..

Can I use second hand products?

We strongly advise against the use of used child seats, since its past is usually unclear and damage may have occurred that is not visible to the naked eye.